COVID-19 Policy

Overview

Here at Millbrook we have put appropriate measures in place to help reduce the risk of our guests or ourselves catching the virus.

We have successfully applied for the Good to Go Industry Standard to show that we have understood and are following the guidelines for cleaning and social distancing. We have completed a risk assessment and follow government guidelines. PPE equipment is available.

Here is an overview of the procedures we have put in place.

Rooms

COVID-19 Policy - Rooms
  • No room tidies during a stay of less than 4 nights
  • Extra care sanitising touch points
  • Hand sanitiser in all rooms
  • Soft furnishings sanitised or quarantined on changeover

Check in and out

COVID-19 Policy - Check in and out
  • Payment taken online
  • Self check in if required
  • Leave key in door on departure

Breakfast

COVID-19 Policy - Breakfast
  • Studio is self catering or breakfast served in single use dining room.
  • Rooms 2 and 3: breakfast in single use dining area.
  • Room service is available.
  • Individual portions

What you can do

COVID-19 Policy - What you can do
  • Regular handwashing
  • Maintain social distancing
  • Move 2m from front door after ringing bell
  • Use hand sanitisers provided
  • Quarantine books and leaflets handled on landing

Our rooms

We have always had a high standard of cleaning. We will usually allow a minimum of 24 hours between room occupancies . We will be following extra procedures such as sanitising or quarantining soft furnishings and duvets, replacing mattress and pillow protectors at each changeover and using eco-friendly sanitiser on all high use touch points.

To protect both our guests and ourselves, we will not be doing room tidies for stays of less than 4 nights. We will leave a box outside your room for any used items such as crockery and towels that you wish replaced and also sealed bags of rubbish.
A checklist for anything that needs replenishing in your room will also be provided.

Breakfast

Please complete a menu form the night before and leave outside your room.

3 of our B & B rooms are in the main house but only 2 will be occupied at any one time. Guests will have sole use of a dining area. Room service is available.

The Studio is completely separate with its own entrance. It is self catering or we will provide breakfast in the dining room. Room service is available if preferred.

Check in and out

We need to collect details of the lead guest who is staying. We will email you a registration form prior to your arrival. Please note that we will comply with GDPR rules when storing and using your data.

When you arrive, please stand back 2m from the door after ringing the bell.

If you prefer to self check in please let us know in advance and we will send instructions for accessing your room.

On departure please vacate your room by 10.30. We need to leave the room to air for at least an hour after you have departed before we can start cleaning.

Please leave the key in the bedroom door on departure.

If you develop COVID-19 symptoms

If you need to cancel your stay due to Covid-19 please let us know as soon as possible. There will be no charge if we are notified.

If you develop Covid-19 symptoms or are told to self isolate whilst you are staying with us, as per government guidelines, please let us know and return home immediately. In this case we will refund for the unused nights of your stay, minus any reasonable expenses we have already incurred related to your stay. If you are unable or unwilling to return home, you will be charged in full for extra nights and meals incurred.
If you develop Covid-19 symptoms or are told to self isolate within 14 days of having stayed with us, please email or telephone us to let us know as soon as possible.

If we need to cancel your booking because we have developed Covid-19 symptoms or have been told to self isolate, we will let you know as soon as possible. We will offer to refund your deposit and do our best to find another B&B locally for you to stay at if you prefer.